How to verify whether a message is genuinely from Vortex, what our official outreach will never ask for, and how to report anything suspicious.
Some users have recently received direct messages from Vortex and questioned whether they are genuine. We want to address that directly.
Yes, Vortex runs outreach programs. We invite selected traders to help test upcoming products, and we work with content creators through our community programs. Some of this outreach happens via DM from our official, verified accounts.
We also understand why these messages prompt caution. We have long encouraged our community to treat unexpected DMs carefully, and we are bringing all outreach onto verifiable, official Vortex channels so that genuine messages are easy to confirm.
Yes, Vortex runs outreach programs. We invite selected traders to help test upcoming products, and we work with content creators through our community programs. Some of this outreach happens via DM from our official, verified accounts.
We also understand why these messages prompt caution. We have long encouraged our community to treat unexpected DMs carefully, and we are bringing all outreach onto verifiable, official Vortex channels so that genuine messages are easy to confirm.
How to Stay Safe and Verify
Vortex will never ask you for funds, private keys, seed phrases, wallet access, or payment of any kind. Any message that does is a scam, and we ask that you report it. If you are unsure whether a message is from us, do not act on it. Verify through our official support first via our request form at https://support.vortex.com/hc/en-us/requests/new, selecting option "12 - Feedback/Questions/Complaints."
We are grateful to the community members who raised these concerns. That vigilance is exactly what keeps everyone safer.
We are grateful to the community members who raised these concerns. That vigilance is exactly what keeps everyone safer.
Vortex Team
June 6, 2026
